Delete your account and data
Yes, you can delete your HarmoFlux account and everything tied to it. It is free, it is available on every plan, and it is done within 30 days — usually the same week.
In the app
Open HarmoFlux and go to Settings → Account → Delete account. You confirm once, and the account and its entries are removed. Nothing is exported first, so download your CSV or doctor summary beforehand if you want to keep a copy.
By request
Email from the address on your account with the subject “Delete my account”. If you cannot sign in, this is the route to use — see privacy requests for how we verify it is you.
What gets erased
- • Your account record and login credentials
- • Your profile and any personal details you added
- • Tracked entries: symptoms, cycles, medications, supplements and reflections
- • Reminders, notes and generated doctor summaries
- • Your waiting-list entry, if you joined before launch
What we have to keep
- • Payment and invoice records held by Stripe, retained for the period Canadian tax law requires
- • Aggregate, non-identifying counts that cannot be traced back to you
We name the exception rather than claim a clean slate. Nothing else is retained, and deleted records are not kept in a shadow copy for later use.
How long it takes
- • In-app deletion takes effect immediately; backups age out within 30 days.
- • Email requests are acknowledged within 2 business days and completed within 30 days, as GDPR, PIPEDA and CCPA/CPRA require.
- • Written confirmation of what was deleted is sent when the request is finished.
Other options: access, correct or export your data, read the privacy policy, or see the privacy and security summary.
Common questions
How do I delete my HarmoFlux account and data?
Open the app and use Settings → Account → Delete account, or email our privacy address and ask for deletion. Either route erases your account, profile and tracked entries within 30 days.
Do I have to pay or cancel first to delete my account?
No. Deletion is free and available on every plan. If you have a paid subscription, deleting the account also ends the subscription; no further charges are made.
What is kept after deletion?
Only records law requires us to keep: payment and tax records held by our payment processor for the statutory retention period. Your health entries, profile and email address are erased.
Can I delete my data without deleting my account?
Yes. Ask for correction, export or partial deletion through the privacy requests page and we act on it within the same 30-day window.
Written by The HarmoFlux editorial team at Panzica Technologies Inc.. Last reviewed . Editorial standards.
Educational information based on cited authoritative sources. Not individually reviewed by a medical professional, and not medical advice.